More categories like 'Super host' ?

[Jeet0]

Hello,

I have been hosting for almost a year now. Have completed 44 trips with 5 upcoming, have maintained a 100% commitment and response rate since I started. However, I only have 16% 5 star reviews. One major reason here is that the location of my property isn't the most ideal. Now there's nothing I can do about the location (I do guide the guests accurately and pre-inform them about the address) and so it is almost impossible to get 80% 5 star reviews.

I have seen how passionately each one of us works everyday towards creating the best experiences for our guests; to recognize that, do you think that it'll be nice if Airbnb could create additional categories, like say, "Great Host" for commited and super responsive hosts who may not always be able to maintain 80% 5 star reviews but who do exceptioanlly well on other parameters?

Let me know what you feel? It'll be awesome if you can take this super-short survey to record your responses.

[Luis-and-Tati0 · Accepted solution]

Hi @Jeet0

I agree 100% with you that location shouldn't count as “Super Host” feature… As one bad listing could affect another listing and vice versa… Are we talking about the house or the host??...

And I also think they should consider 4 AND 5 star and part of the super host…

You are rated in 6 different categories… Almost 17% for each category…

If you aim for 5 stars in all other 5 categories (other than location) you should reach 85% 5 stars…

So work on everything else and, indeed you are well above the average! With the most # of reviews around you!

Luis

[Inga31]

I totally agree that Superhost is a misnomer. Location seems to be heavily weighted. I will loose my Superhost status in this next rating period because one guest gave an overall rating of 2!! But all the stars, for what I could control were 5. Mind you, nothing happened to these guests, they just felt unsafe from something that they thought they heard, while on route to my place. Lordy!

[Allison2]

Location isn't weighted at all.

The only thing that matters for superhost is your Overall star rating.

None of the component pieces (location, cleanliness, etc) are included in your average. They are best used as indicators of where possible issues are coming from. Like "Oh, my overall rating is 4.8. What could I possibly fix? Ah, my cleanliness rating is 4.7. Let's work on that!"

If you have a lower overall rating and all the subcategories are 5*, that just tells you the problem isn't with arrival, accuracy, value, etc. They don't have categories for "Host friendliness" or even "How did Airbnb do as middleman?". If I was a grumpy bitch in an interaction or the App crashed on them and they couldn't get directions, those could affect an Overall rating, but not show up in the subcategories.

[Harold75]

@Allison2   I agree with this point:

The only thing that matters for superhost is your Overall star rating.