Move guest from one listing to another

[Bernard23]

Hi all

I am fairly new to Airbnb and I have encountered an issue recently. If any of you have seen it before you might be able to advise me.

I have 2 listings - 2 rooms in the same house - I have a confirmed booking for one room for one night, I have a request from a guest wanting to book the same room for a few weeks, but the confirmed booking is right in the middle of requested booking. Can I move the confirmed booking to the other room using Airbnb system ??

It's just this confirmed booking is preventing other guest from making a reservation for that time period

Any advice would be appreciated - Thanks in advance

[Henry10]

Similar question looking for support. 

I want to move the guest to another room for the same period but avoid Airbnb doubling up their fees.

[Patty320]

Airbnb is horrible now. They changed the platform which was easy to use. Customer service it terrible. 

I have been using airbnb for 10 years and I am on hold and trying to figure it out on my own. There is no easy transfer that I can find.

[Mike-And-Jane0]

@Patty320 Its actually very simple. Just send a change request to the guest and as long as they are happy the booking will move across. Rightly you cannot change the booking without the guest agreeing.

[Patty320]

Actually it’s not that easy  
-but thanks! 

[Linda108]

@Bernard23  It might be best to speak with Air BNB staff directly after you have communication on the Air BNB message system with the one night guest in which that guest is accepting of the change of rooms.  Anything you do to change the reservation from one listing to another will be a cancellation and the automated system will react automatically.  It seems that the only difference between the two rooms is one has two twin beds and the other has a double bed.  

@Henry10  Since you have the same issue, did you already speak with Air BNB?

[Henry10]

Hi Linda,

No I tried to find where to contact Airbnb but it directed me to the community - so I posted in this topic. 

Henry

[Helen3]

Hello @Henry10

All the ways of contacting Airbnb are clearly outlined in the CONTACT AIRBNB post at the top of this forum 🙂

[Marit-Anne0 · Accepted solution]

@Bernard23

You can go to the reservation, find change or cancel, then change, then find the second listing in the property drop-down menu, change to the relevant one and submit a change request to the guests.  

Before doing so, it would be best to contact the guests so that they are forewarned and ready to accept.  Also make sure that the price is correct if the rooms are priced differently.  

[Gillian17]

It is an Alteration Request from the Change and Cancellation tag on the drop down box. But I hav been waiting over 8 hours for mine to be approved or otherwise. Shouldn't be a problem for you though Anne. Gill

[Gillian17]

I mean Bernard... :0)