Multiple Cancelations-Why? And.. What to do...

[Rachel2465]

Hey guys, For some reason,  after being steadily booked all summer and only 1 cancelation...yesterday I suddenly got 3 cancelations back to back all in one day within a few hours of each other... Is something going on??? I checked my pricing as well as locals in the area's pricing...I'm not sure what to do in these situations considering we never know what the reason for the cancelation is. Is there anything or anyway on the airbnb website we can create/send our some kind of short little survey/questionnaire or something to those who cancel with the intention of finding out their reasoning? The reason would obviously determine how we would move forward...(offer them a discounted rate for another date, reschedule for a date that better suits them, etc.)

it's terrible that these unforseen events, called life, happen sometimes causing our plans to change. When customers cancel these reservations, it affects our ratings. We were so close to getting our super host status back too...which was sabatoged by our previous co-host who, obviously, has been terminated. 

If there's no way to make this kind of short questionnaire to send to all customers who cancel....then what is the correct approach? As the host, what is the proper thing to do/say to them, if anything at all? Thanks for the help!

All the best,

-Rachel  ** -

**[Las name hidden due to privacy concerns - Community Center Guidelines]

[Bhumika]

Hi @Rachel2465! Did you manage to get some more information about these cancellations by connecting with Airbnb Customer Support or the guests? 

Did it happen as a one-off on that particular day or you've noticed repeated instances since then? Hope everything is running smoothly for you!🌻

[Bob297]

@Rachel2465 
When guests cancel, I write them a friendly note, asking for the reason

[Mike-And-Jane0]

@Rachel2465 A guest cancelling does not affect your Suerhost stats. The cancellation metric there is only for host cancellations.

[Helen744]

@Rachel2465 Maybe change your policy to a stricter one temporarily until you find out what the issue is Rachel and turn off IB for a while.. Good Luck

[Rebecca1603]

Hi Rachel, 

I too have have had at least 3 cancellations in the last week. They all said they had a change in travel plans. I’m in Virginia, like you and my latest cancellation was because of the hurricane activity along the coast…my place is usually a one day stop off on their way to somewhere else (unfortunately for me…some of

 those one night-ers are tough with back to back cleanings. But if it’s the only way I’ll get bookings, I’ll be happy with it 😌) But my point is, that could potentially be a reason for your cancellations as well?