I returned home on Monday night to find my guests left my home in a shambles. Thankfully the cleaning lady had attended to the muddy floors, dirty dishes and oily kitchen. She did not, however open the closet or go into the basement or repair the furniture or paint the walls.
In the closet, the guests kept a bird, which defecated as it perched on the rod and upper shelves. In the basement, their dog defecated and urinated at least 30 times on the carpet and flooring. Furniture was scratched; a door was broken; the kitchen walls and ceiling have some oily substance on it. Five washings have not removed it.
I have called Airbnb five times over the past 60 hours. My case has been put to "urgent" but I have not yet heard from Airbnb except for a standardized message to attach documentation for the insurance process. I have a case number and call room operators who assure me that I should call in the right people to clean once I have documented the damage.
My bigger concern is that the neighbours called repeatedly to the local police to report suspicious activity — a variety of cars driving by at all times of the day and night with much activity in the basement. We have since learned that the husband of our registered guest had a record for burglary and a warrant is out for his arrest. It has been suggested that he was selling drugs from our basement.
Airbnb continues to suggest I review my guest but though I am hesitant to do so. Meanwhile, it is probable that these guests are looking or already have a new Airbnb residence. Their names are ****
*[Personal information hidden for privacy reasons–in line with the Community Center Guidelines]