Air BnB really let us down in this department. I have it stated in my house rules that drugs and smoking are not allowed in the home and any violation will result in a $500.00 fine. I also have the deposit option selected on my listing, with the dollar amount set at $1000.00. I thought we were pretty well protected. I was wrong.
I had someone rent my house for almost a week who used it as a marijuana processing facility. There were packaging materials left behind along with marijuana found in my home. This is a riverfront property with high end furnishings.
I contacted the guest to resolve, with no success. The guest admitted the accusations, but his response was "last time I checked marijuana was legal."
I took the complaint to air bnb, along with the photographs I took of the marijuana and packaging materials. My Air BnB case agent said it's the "cost of doing business."
My entire house reeks of marijuana. Still. We've cleaned it from top to bottom and replaced all of the bedding, but the house still smells. Our next guests who checked in complained also about the smell. All of this was documented in secure AirBnB messages.
We've been hosting for 7 months and this was our first time taking something to AirBnB for assistance.
I'm very disappointed in how Air BnB has handled this. Be forwarned, they don't care about their hosts.