My name is Jacqueline

[Jacqueline1560]

I have been a host for 2 years  in Eastern side at first when I started a guest on came with 4 people and the room was for two people they took advantage of my kindness and I had to call support for them to pay extra money because they broke th house rules ,remember your house is the boss of air bnb. 

Thanks 

[Paula]

Hello @Jacqueline1560, 

Thank you so much for sharing your experience. It’s really helpful to know that contacting the

support team can be a solution in these situations. Have you found this issue again?

Thanks again!