Salut @Bez8,
Awesome!
Indeed, you handled the situation remarkably well and managed to avoid incident happen in the listing
I've got an experience similar to you.
The guest was great at communication and has positive reviews.
She reserved a week in the private studio with self-check-in but she didn't check-in on the day
and fail in response to my call for two days.
I've been worried about her. Yet, incautious the incident.
After a few days, I received a message from Airbnb, the reservation has cancelled by the " host " and a full refund to the guest, plus a cancellation penalty in my future payout.
How could that happen?
Airbnb specialist refers to us that the guest can't find the listing location during the late night.
Unfortunately, she lost her phone at the metro station.
That explained why I can't reach her on the first and the second night.
Airbnb claims that is the host responsibility, cause I didn't send the guest message via Airbnb and fail to follow up on the third days and didn't acknowledge the site.
"It doesn't matter of any circumstances, these the host careless mistake"
Since then, when the guest did'nt show up, I called and text them, email them via Airbnb every day and night until the checkout date.
Well know, every day I noticed Airbnb request an assistant to contact the guest.
I even change the smart lock code for safety, arrange the co-host check on the listing from times to times.
Is your listing close to you? You should also drop by to prevent happening.
Please do change the access code to be safe.
Wish the guest are safe and you are fine.