New Airbnb Guest Awaiting ID hold

[Elizabeth1861]

I am a superhost who makes most of my earnings from weekend travelers. I have auto booking on my listing. This new Airbnb guest submitted a request to book two nights. I accepted the request. The system proceeded to block my room for 12 hours until he is able to verifiy his ID. I proceeded to involve customer care. Still waiting for a resolution. why are new unverified guest allowed to take 12 hours to verify ID? If they can’t verify within 1 hour, it should free up reservation from the host calendar. Here I am 3 hours later, we need to reach someone who probably booked a hotel and my room is tied up from not being able to host. Who will cover my booking losses? I would like to request that the 12 hour ID verification hold be switched to 1 hour, enough time to send in an ID if they are serious about booking. This is unacceptable to all host! @superhost

[Patricia2526]

Hello @Elizabeth1861 

hope all is well, I encountered this couple of times. I suggest to message your guest and ti remind them that the booking will not proceed until they submit their ID and they need to check their email from

Airbnb so they can update. Works for me.