New Security Procedures to Access my Account

[Chris20149]

Does anyone else think the new security procedures to access your own account are way over the top. Really. A mouse eating cheese, listening to a crowd roar after entering your own phone number, receiving an SMS verifying its you, using Face ID and it’s wird to log in… come on. This is ridiculous. I have used this today so I can go on my next holiday (booked ore all this new stupidity) and can honestly say, I won’t be using AirBnB again after a ten year association.  It’s just too frustrating 

[Till-and-Jutta0]

As long as other members are complaining that their account has been hacked, I don't think it's excessive yet.

[Helen3]

I just enter my password @Chris20149 😁😁

[Patricia2526 · Accepted solution]

Hi @Chris20149 

It’s a multi-factor authentication I think. If you log into Airbnb from a new place or device—or edit sensitive account information—you could be asked to confirm it's really you. You may need to enter a security code sent to your phone or email, or verify some of your account details.

You may be able to use your device for 2-step authentication. This will allow you to authenticate in the same way you unlock your device, whether that’s with face recognition, fingerprint, or passcode.

You can always deactivate this setting from the device itself or a browser by visiting

Account > Login & Security.

Device authentication only applies to the device you used to activate this setting, but you’ll always have the option to use a verification code with a PIN instead.

[William2352]

I cant log in. Its beyond ridiculous.  Will not accept my info and responses. Airbnb has lost its mind

[Rebecca]

@William2352, I'm sorry to hear that you're having issues logging in. Could you share with us why you're unable to log in and perhaps we can guide you to the correct place for support? 

[Geoff619]

on behalf of @William2352, let me say that when I'm trying to help my 90 year old mother to log into Airbnb.com so she can see photos from the rental I've gotten for our family get-together, this is way over the top. She is getting asked to supply a 6 digit code that was sent by text as well as a 4 digit code that was sent by email. She tells me she got a 3 digit code by email and a 6 digit code by text -- and now here we are, stumped and she is locked out. Thanks, Airbnb, for making this process so complicated that she can't log in to see photos of our rental. She is so grateful that we are using Airbnb!

[Teresa2448]

totally agree I am using my phone why don’t they just send a code, it’s good enough for online banking, I haven’t time to listen to 7 lots of drums or do something me rope puzzle 7 times- completely ridiculous