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New policies on reviews?

‎27-03-2025 11:19 AM
Welcome-To-OC0
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‎27-03-2025 11:19 AM

New policies on reviews?

I got a guest who thought she got a charge for the night and she didn't, then she thought (I assume under drug influence) that we did not refund her money. Wrote us a "revenge" 1 star review. When I called support to have that review removed as support can clearly see that there was no payment and this is just a made up way to take a revenge on us, they refused saying that this was guests imaginary experience. HOW THIS MAKES ANY SENSE?

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‎27-03-2025 11:19 AM
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