No WiFi from beginning our stay

[Joël192]

No WiFi from beginning our stay. Already 3 days without any no help. 

But hours and hours of chatting and phoning to the company to aske them to fix this problem. Still without solution 

[Mike-And-Jane0]

@Joël192 if wifi is essential to you then you should ask Airbnb to shorten your stay and find somewhere else.

I don't know what country you are in but in England 3 days to fix an internet issue is not uncommon. 

[Jenny · Accepted solution]

Hi @Joël192 

There's a handy article here about what to do if something goes wrong during your stay.

Have you tried asking the Host to help fix the issue?  If so, and that's not worked, have you contacted Airbnb to let them know something has gone wrong?

Please let us know when you can.

Jenny

[Joël192]

We are in cape town.

Company propr 

Place Waters Edge 521

I cannot let the review unfortunately.

Do you know how I can do it ?

Thank you 

Michaela