Hello there - I have a host in Italy who has great reviews b...
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Hello there - I have a host in Italy who has great reviews but they are asking us to upload our passports (our family of four...
Latest reply
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明日チェックインの予約ししたゲストからメッセージが来ません。何時に到着する予定か分からないので困っています。
チェックイン時間以降、ずっと待機しますか?
I haven't received a message from a guest who is checking in tomorrow. I don't know what time they are planning to arrive, so I'm in trouble.
Should I wait after check-in time?
Google translation added by OCM
Have you messaged them on the platform AND tried to contact them via text & voice?
I did notice one of your listings is missing check-in/check-out times in House Rules?
I would message them on Airbnb platform/app and call/text them. I’ve only had to text two people in 1.5 years of hosting as they were not responding to my messages. I asked them to please check the Airbnb app/platform as they didn’t respond to my messages. And it also shows they did not read it but this feature could be turned off by a user too.
If you did the above and still haven’t heard back from them, I would reach out to Airbnb customer service and ask them for help to contact your guest so you can plan to meet them/greet them/orient them to the space.
Hello @Sakiko2, thank you for bringing this topic to our community!
Two of our experienced hosts have shared their advice. Have you had a chance to reach out to the guest through the Airbnb app?
We’d love to hear how things progress with this guest—please keep us updated!