LOYALTY! I HAD hundreds of reviews from my previous listings...
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LOYALTY! I HAD hundreds of reviews from my previous listings. I havent used your service for a long time. Now I get on here a...
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I had guests destroy my home and Airbnb will not respond and has not helped at all. The guests did over $800. Damage and I can not get any help from air bnb . The guests are threating me and air bnb will not repond.? I am a super host and have other bookings scheduled. Airbnb has done nothing to help. Very disappointed. Has anyone has the same experience?
@Frank345 the short answer is yes.
Have you followed the steps here?
https://www.airbnb.com/help/article/361/how-do-i-request-reimbursement-under-the-host-guarantee
Yes all of the suggested. Reported on Friday January 1st. 2020 still not even a response? I've spent a days and over $600 so far. Expecting guests Tuesday night.
Direct message Airbnb privately on Twitter or Facebook if other avenues haven’t helped. Some of the claim departments are very busy.