@Bhumika It’s a long story that I’ve repeated several times amongst different employees and departments. The most recent interaction involved an AIRBNB Support Ambassador who seemed helpful but has now stopped responding.
Thanks Dorys. I’ve never been so embarrassed or put out in my entire life. I had my reservation canceled when we arrived without the host even confirming if we wanted to. We literally were stuck in a car searching google trying to find somewhere else. We had zero luck on AIRBNB because twice we received the message “host will respond and within 24 hours”. Two hours later, we found a different cabin through local agency but could only stay two nights due to availability. We will then have to move again and pay for one night that’s way more expensive than we ever planned on spending.
Here is the deal. I’ve stayed in multiple AIRBNB locations and never had any issue. Read comments about me and my stays. For the host to literally say “My cleaner called me and said you were yelling at her to the point of tears” is a COMPLETE LIE. It wasn’t the cleaners fault that we couldn’t check late. The host knew I was frustrated and immediately went to “I’ll just cancel your trip and refund your money.” Completely unprofessional. It put my family and I in an awful situation. We spent the next three hours sitting in a parking lot trying to find accommodations even though it was 5pm. I had no choice but to book one cabin for two days and another cabin for two days since that was the only availability. I had to throw away groceries and spend more money out of pocket. My next step will be to file an arbitration claim. Dorsys said she was working with a supervisor for a possible refund of certain charges. I have screenshots of all her messages stating what happened and how sorry she was.
