No refund by Airbnb

[Veenu4]

This is with utter disgust that, I booked an Airbnb in Canada for a week and cancelled it due to personal reasons. Now, my cancellation was within the stipulated time and I was supposed to get my refund 2 weeks ago and since then, I have made 100 calls to Airbnb, more than 500 messages to the support platform and like others even my case gets closed 5-10 minutes after the call gets over. 

Everytime a new person comes to solve the issue, asks me the same repetitive story and being clueless disconnects the call saying - I will connect you to the right person and that never happens. 

I am tired of following up with Airbnb. What do I do? I need my money back.

This was my first ever experience with Airbnb and surely the last, I am never gonna think of using their services ever again. 

[Helen3]

If it was confirmed when you cancelled that you will get your money back by Airbnb when you cancelled you will get your money back .

as Airbnb says when you cancelled it can take up to two weeks to get your money back so I am not sure why you would have contacted them 650 times to chase before the two weeks are up  @Veenu4 

[Veenu4]

It’s been 4 weeks and I have still not got my money back @Helen3.  Hope that gives you your answer