Noise complaint

[Carol10290]

I’m in a 3 story condo- the new owner above me had converted his condo into an Air b and b.  All sorts of traffic in and out up til 4-5 am.  This is from Thursday- Tuesday.. This is unbearable and I have zero sleep and stressed with anxiety from this ( being a heart patient doesn’t make it easier) I’ve emailed the owner and also called police for assistance- nothing is helpful.   Any suggestions? 

[Joelle43 · Accepted solution]

Hello @Carol10290 

Have you tried contacting Airbnb's neighbourhood helpline?  Click on the link for more details:

https://www.airbnb.co.uk/help/article/3290

Best of luck
Joëlle

[Carol10290]

Thank you.  I appreciate your suggestion and I will definitely try.  

[Chad548]

Not sure why you wouldn't handle this like any other noisy neighbor.  Keep reporting to the Police and reach out to your HOA.

Airbnb will really do nothing without other complaints. It is a you say, they say situation and Airbnb rarely deals in real-time.

Just because it is an Airbnb doesn't make it their liability. Even if they do remove the listing, how about when it becomes a VRBO or any other rental?

Without any reasoning why the police won't assist, there is little others can do, unfortunately. I wouldn't honestly think the HOA is the best course.

[Helen3]

Sorry I don't agree @Chad548  the Airbnb business owner and Airbnb should take these complaints seriously. 

@Carol10290  what did the owner say they would do when you let them know their guests were being noisy ? Do they have quiet time published on their listing 

does your HOA and local government not have regulations around  late night noise and disturbance ? 

[Chad548]

@Helen3Sorry I disagree as they said they already took that route. I didn't say the host shouldn't take the issue seriously, but reaching out to Airbnb not going to resolve the issue.

What if the listing is removed by Airbnb and the host goes to another hosting site? The issue starts all over again. The HOA the the local enforcement agency is the best course of action for a long term solution.

[Joan2709]

@Carol10290 

Good advice from @Joelle43 . If it is a "party" that is happening until 4-5am, be sure to use that word "party" when contacting Airbnb.