Non service animal

[Carissa93]

We recently had an inquiry from a female starting she had a service animal. We obviously have no issues with service animals but did ask they do not let the dog get on the bed. When they arrived the dog was rarely with the female the other man with her stated that the dog was “their baby” and they don’t go anywhere without her. It is obvious that the “I have a service dog” was a lie to be able to bring the dog as we are a no pet house. We had to go to fix something and to top it off the dog is on the couches and beds. We are unsure how to proceed.

[Joelle43]

Hello @Carissa93 

Just to be safe, did you get written permission from your guest to enter the premises before hand?