Hi Mark,
I have two one bedroom properties I rent out, one at Salford Quays and one in Spain the following is a list of things that have occurred at my places which the managers / site administrators claim was nothing to do with the tenants :
Spain - bad leak upstairs - tenants refused to switch of water - left my property unusable for 3 months. Had to go through my own insurers as bedroom ceiling badly damaged and owner of property refused to do anything about it.
Tenants upstairs moved out, squatters moved in - property reposessed - electricity and water switched off by utilities companies. Builders / cleaners moved in causing movement of cockroaches (see my first contact here from yesterday).
Salford Quays - tenants appear to have been using bathroom like wetroom - bad water damage to bathroom floor - insurance job but still cost me £200. Same tenants 18 months later moved out - floor back to same condition - cost me £950.
Agents attempted to claim for damaged tray to fridge - luckily my sister and I happened to be at the apartment painting between tenants when we got this message - tried to claim £80 to replace - I said this could only be the tenants but they said they had no proof there was no damage already there (hmmm - I thought they had done an inventory check!). More recently they attempted to claim for attendance to fix washer because the door wouldn't open, said it was urgent - Tuesday 11 June, repair man went out to fix but tenants advised that 'they couldn't be there as they were working so rescheduled for Saturday 15 June - the agents didnt stop this or ask for my permission! As you can see its been a difficult year!