Not cleaning up after the dogs outside of my house

Andriy19
Level 1
Mississauga, Canada

Not cleaning up after the dogs outside of my house

Hello everybody,
I am new to Airbnb hosting and need advise on the following situation with my first guests.

The guests booked my place from May to end of August, it's a 4 people with 2 dogs.

Unfortunately, the guests quite often don't clean after the dogs outside of my house. I told already a couple of times to them to be more careful with the dog's business, however the problem still exists .The neighbors are rightfully pissed at me.

I don't know what to do, it's another two months with these guests to go.

Thank you everybody in advance for your advises.

Andriy

2 Replies 2
Gwen386
Level 10
Lusby, MD

Feces is a health hazard! I would give them one more opportunity to clean up each and everytime after each dog does its business or notify them that the remainder of their stay will be canceled. 

Helen3
Top Contributor
Bristol, United Kingdom

I would tell the guests that you have mentioned to them on several occasions of neighbour complaints that they are not clearing up after their dogs outside of the home (presume you have photographic evidence of this).

 

And that you are still receiving complaints. Say that if you receive further complaints you will need to ask Airbnb to cancel their booking @Andriy19 

 

However this may be difficult as it's unlikely they are breaking any of your house rules.

 

Going forward you may not want to accept pets, or not accept pets for long term bookings.