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Offering 75% refund due to COVID

‎25-03-2020 10:00 PM
Alastair47
Level 1
Tillicoultry, GB
‎25-03-2020 10:00 PM

Offering 75% refund due to COVID

Hi - I'd like to offer a 75% refund to guests who cancel due to COVID. Airbnb site says ....

 

Enabling hosts to offer refunds directly. Many guests have had their travel plans affected by coronavirus disruptions, and hosts have asked how they can be considerate of guests who need to cancel. So we’ve added a new tool that allows you to authorize a refund to your guest directly.

 

I can't see that tool anywhere. Am I missing something obvious? Anyone else have experience of offering more than a 50% refund?

‎25-03-2020 10:00 PM
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