Omg

[Rebecca2501]

I have a guest staying in my home everything's been fine for over 2 months now except for her giving me the runaround about extending and when I tell her she actually waited too long and her room has been booked and she would have to move to another space if she wanted to stay she started to literally not follow one rule from rinsing out the shower when she was done to even locking my door at night which left it completely unlocked not once but twice so when I reached out to her by text to tell her so now all the sudden she's staying with her original checkout date and she said she's going to call the cops on that day cuz I'm harassing her because I text her and told her she was not following the rules. Are you serious?? I am so done with all of this I do not need this in my life I would rather work three full-time jobs than deal with these  entitled children any longer. I had actually had the Airbnb customer service call me two days ago about this exact thing and I told him there really wasn't anything they could do to help me I was just going to hurry up as fast as I can to get a space that I wasn't prepared to do right now ready for her to move into and I have literally been burning the candle at both ends but after she left my house unlocked again last night I could no longer in my own home not saying anything and that is her response that you're harassing me cuz you're texting me and I'm going to call the cops what the hell?? And if they're being B does not give me any support with this I am literally done I have had enough and they can start to find these entitled children other places to stay because there was no need for this and we're almost to the end of her staying up till now everything has been absolutely fine and then I reached back out to Airbnb customer support that I talk to me and told them there is now an issue and I need a phone call that was hours ago.

[Joan2709]

@Rebecca2501 

Why would you bend over backwards to prepare another space for this guest after what she is doing. No way! You are probably going to get a negative review anyway from this guest, so I wouldn't accomodate a single additional thing. Get her gone as soon as possible for your own sanity.

Also, do not communciate with guests via phone/text. Keep everything in the Airbnb messaging for documentation. If she is breaking House Rules, then you need to be prepared to show proof of that. At a minimum, I would of course give her a negative review to warn other Hosts. How much longer is her current stay? I think I would contemplate contacting Airbnb with my proof of her breaking House Rules (hopefully you have those on the listing) and have Airbnb cancel the rest of her stay and get her out. Be prepared for all the drama from that. Be sure Airbnb does the cancellation and be prepared for them to mess it up.

BTW, what kind of reviews did this guest have?

[Rebecca2501]

I actually just posted another topic on the forums regarding this as she said she's used Airbnb now for a while but she has no other reviews and upon trying to pay me for her stay initially I had to call Airbnb and they said it's an issue with her profile not with me all of a sudden she created a whole brand new profile all of a sudden and now I am basically realizing why. At the beginning she was actually fine there was no issues and as time has gone on and I hate to say it she started to date somebody and since then in all honesty she has so changed it has been ridiculous and I am one I told her at the beginning I am very bold and straightforward if there's an issue I will tell you about it doesn't mean I hate you or I'm mad at you nothing but I'd rather just tell you directly than play games so when I told her she was starting to be a slob and it had to stop all of a sudden every time she even saw me she would just get anxious and hurry up and get into her room and say I saw your text but I'm busy I'm busy I'm busy. And then now I knew she was going to be going on vacation at some point but yet she could not manage just a quick text to me to say hey I'm going to be gone for the next 5 days so you know cuz you and I made an agreement seeing how I am always the latest person to come in every night and I would lock the house up for you so just so you know I won't be coming home. But of course she didn't do that and I know she is mad because she wanted to extend but would not give me dates well I had instaboke on and somebody ended up booking her room so so sorry my dear but a project that I actually did not want to complete until next year was getting another room ready so I figured well now's the time and I've been busting my rear end for this girl to have it ready for her and I did tell her she was going to have to move into the brand new room with brand new Furnishings from head to toe brand new paint and everything for her extension of 3 weeks. But I guess that was a little too much work for her I guess and all of a sudden she started to change. So upon texting her of her being lazy lately just a reminder of the House rolls then I text her again last night and told her by the way leaving my house unlocked now twice is not appreciated then she text me and said you're harassing me and I'm going to call the cops etc etc and I was like wtf?? So I told her her initial move out date of the 21st is now standing and I will actually be putting a written handwritten note with a picture of it as well on her door reminding her my checkout time is 10:00 a.m.. somebody that I have literally been over backwards for during her stay mid-flow seem to have not made a difference and now all of a sudden I'm the bad guy? So much so I had another topic on the forums earlier that they actually called me about this and I told them my safety is fine and she's not destroying my house she's just blatantly not following the rules what am I supposed to do. And then all this goes down last night. So I immediately quit texting her and told her sorry if I actually knew you were on vacation cuz you didn't respect me enough to just tell me that cuz you were supposed to put it on the calendar and of course you never did cuz you're just so darn busy even though I work a full-time job plus I do this plus I take care of two old ladies on the side but I guess I have nothing better to do but keep up with her schedule. And at this point I really don't care about her review I honestly don't. I've at least got all the screenshots from day one where at one point she was seeking me out I haven't seen you in a couple days or hurt from you is everything okay she would come home from work seek me out in the yard and stop me in the middle of doing what I was doing just to be us and catch up which was totally fine and then all of a sudden whatever happened with Prince Charming didn't go so great and her entire demeanor changed. So I only have a couple more days couple days too long but that's fine but after this bad taste in my mouth and the lack of actual true support or answers from Airbnb I think this honestly is going to be one of my last rodeos on Airbnb and I will just take my chances and list it locally for a roommate. As I am finding there are some people even though they are professional they are over 21 they are far from Grown Up and mature just yet. I mean literally after all I've done for you so far and I'm still doing you actually threatened to call the cops the day you check out and I told her just so you know I live here and our firm actually has the local police station's retirement account so I told her make sure when you call let me know who they are cuz I know them all personally. Such a shame for something that shouldn't happen just because she was corrected for being lazy and she didn't like it.

[Marie8425]

@Rebecca2501 

I am sorry, I know especially home sharing irritated Guests can Get an insulting personality. Sad but true
From experience especially if an irritated guest or a rule breaking guest stay on the platform besides documentation guests are a little better behaved on the platform.
Doors- drives me nuts but some people not even mad just forget. All my entry doors, even garage keypad locks which mine are programmed to self-lock after 3 minutes.
If i am willing to do an extension and my guys do many. I set what terms are agreeable to me, when, how long and how. Then we can discuss but I set a stage that says work with me or don't extend.
This is the hardest one especially after 60 days in your house still basically a stranger tenant not a roommate, not a relative. Don't get confused.
Also hard don't respond to a threat in any manner that could backfire with the Guest saying you threatened her.  Saying I know all the police though true can be said you are telling her she can't call for help.  I know sounds ridiculous but ridiculous seems her course.  If that is what you feel necessary I can't make your decision.  The police will tell her she is ridiculous if she calls.

The main thing I had to learn the hard way is if someone is not 100% honest my priority has to be protect myself not try to reason with them.