I was reviewing my Superhost status and notice my Overall Rating for the past 12 months which counts towards Superhost status was 4.7 and it takes a 4.8 or higher to qualify for Superhost. I reviewed the Overall Ratings provided in the past 12 months and all but one of them have 5 stars. In fact, out of 20 stays from 1/1/2019 until August 2020, 19 of them have been 5 Overall Stars.
In December we had a woman who stayed with us who gave us 3 Stars as the Overall Rating, which is interesting because she gave 4 stars for accuracy, 4 stars for value, and 5 stars for everything else. She complained privately that the mattress was on it's "last legs" (the mattress was less than 6 months old), that she could have used an extra blanket (she never asked for one), and that the "the shower head is horrible and needs to be replaced" (I did not replace it and no one has complained prior to or after her stay).
The point I am getting too is that her 3 start rating brought my Overall Rating for Superhost status to 4.7 and may affect my Superhost status. I am actually fortunate that the requirements were waived for July 2020 or I would have lost my status without even realizing it.
Has anyone else experienced this where one bad, unreasonable review has caused your Superhost status to be in jeopardy? Is Airbnb open to taking the overall track record into account and determining that the review is not a fair assessment of the persons stay?
Thanks,
Darien
