@Susie236
Yes a contract is needed that clearly outlines what she will do for what payment. Most cleaners have an hourly rate, some base it on square footage, some a combo of both. Some cleaners do laundry, make welcome baskets, and others don’t. A deep clean definitely should be more than a standard clean. If there is excessive damage, the host can submit a request for payment in the resolution center (one must document well with time stamped pics, messaging through the Airbnb platform and requesting for damage of linens or extra time cleaning). If the guest declines, aircover should cover for those expenses (if they are properly documented and all guests names were on the reservation as I’ve read that several times they have declined if not all guests were listed on the Airbnb reservation (meaning invitation sent and accepted by the additional guests and verified through Airbnb with an ID, email or phone number)).
Maybe your friend can ask some other cleaners for a standard agreement form, you can look online for some general cleaning agreement forms or you could screen some cleaners for her and give her their agreements to help her out.
In the end she needs to set healthy good boundaries of what she will and will not do for the set price as well as what additional cleaning will cost (cleaning the bbq grill, deep cleaning the stove, treated bloody linens, spackling any holes in the wall, doing laundry, deep cleaning the fridge, cleaning the oven (if someone left an oily mess), pet stains, cleaning out smoke/hard to remove odors, painting).
I’m glad she has someone looking out for her as a friend and someone who pays their cleaners well for their time and effort. Not all hosts are as conscientious or caring as you.
