PAN validation not happening

[Sita294]

Hi , I have been trying to book a place in Europe but the reservation is not happening because inspite of putting my proper info of PAN and other details ,my PAN is not getting validated. I am not able to proceed further with the booking. Please help.

[Rebecca · Accepted solution]

Hello @Sita294 👋

Welcome to the Community Center. The community is dedicated to supporting hosts in a different capacity than customer support. This community forum serves as a platform to facilitate meaningful conversations among hosts, encouraging open discussions about topics that matter to Airbnb hosts. 

If you head to this link > Airbnb Support you'll be able to reach the Support Team. 

Hope this helps, 
Rebecca 🌟

[Sita294]

Hi @Rebecca,

Thank you for guiding me , the issue got resolved.😍

[Ulsandeep0]

How did the issue got resolved 

Kindly tell us 

Thank you

[Phalgun0]

hi - could you share how this got resolved? 

[Sita294]

Hi @Phalgun0 @Ulsandeep0 , 

I am very sorry but I need to confess that the issue actually didn’t particularly resolve, they guided me to my profile where in you go to government ID and here I added my PAN and I got a mail accepting my PAN so I closed the issue stating resolution without trying to reserve ( as I got busy elsewhere) but few days later when I came back to book the place I found out that the problem still exists.

 I called Airbnb support and explained again and even told them that many people especially from India are facing this issue.

 I even called Razorpay customer care but they clearly stated that the issue lies with Airbnb which I conveyed to them. 
The latest which was yesterday I spoke to Airbnb support and explained the entire problem and even mentioned to them that there is some confusion between Airbnb and razor pay which they need to clear so that we end customers ( Indians) don’t suffer.
I am sorry on posting that my issue got resolved.

Airbnb stated that they will look into it and work out something. 
I hope this answers your question 🙏🏽