I recently stayed in a place in London- the first two nights we couldn’t sleep because there was an undisclosed night club next door - and I mean dance club/hip hop til 3:30 am.
i asked them to move us to another property and they did- that one smelled like cigarette smoke but we stayed so we could sleep.
the first night i woke up with bites but didn’t know what they were. After the second night i realized they were bed bugs and reported it to the host at 7 am that morning, requesting a cleaning and a solution. Nothing was done and we weren’t told until late that day that we were only being offered a one bed replacement and I was with my son- so had to stay that night on the couch.
i was only refunded the cleaning fees and 5% from the host.
hardly adequate when it ruined my next 5 days in Paris with awful, blistering bites all over my body. After they blistered they felt like burns- I had to cover them with bandaids and cortisone cream so they wouldn’t rub on my clothes and sheets. I ended up having to take a round of oral steroids because of the skin reactions to the bites.
In addition, because our Paris accommodations were also Air BNB, we were forced to cancel that and find a last minute hotel and launder all of our things on our own in Paris with no support.
After being exposed to bodily harm I expect a full refund but have not heard anything more and want to ask other people what they have done in this situation.