My 18 yr old son booked a condo for 3 months from now. Paid what we now know was a partial payment of $1300. He thought it was a deposit. He sent a message to the host within 48 hours of booking to cancel when he realized he needed someone 25 yrs old to check in and did not have someone to do that. He thought the message was enough, remember this is a 18 yr old who never used airbnb before. Another 48 hrs later I canceled it on the app when i noticed it was not canceled. He was not aware of the option. After multiple messages the host refused to return the payment. He then got a message saying his refund was $1130. Which we were not able to access after clicking through the options. It told us to try back later. After calling airbnb multiple times and getting different answers, one saying he was getting a refund, we were told he gets no refund because he partially paid and to disregard the message for the $1130 refund because it was automated and incorrect. No where on the hosts posting did it say anything about no refund with partial payment. This is insane. If the host was a decent human she would refund the money. What do we do?
