Party, extra guests, damage and no response from Airbnb micromanagement?

[P34]

We had a guest having parties, several extra guests back on 3 separate occasions. Damaged cause. Have put in resolution, the guest has declined and i have now involved Airbnb, 10 days ago.

Fed up with all the Airbnb micromanaging and no response, while other channels would allow hosts to deal with situations like this by themselves. If the want to micro manage the do it, but don’t ignore me. 

[P34]

In such circumstances the support we get as hosts from Airbnb seems to be zero. Airbnb is clearly letting their users continue to get away with abusing our hospitality as hosts, while controlling any form of resolution with its micro management techniques of non committal replies. This equates to Mafia style. 

[Fred13 · Accepted solution]

A few facts of hosting life applies to all your cases, (during these Covid-19 times). 

1. It is your property, allow nothing to happen to it, meaning it is a very exceptionally-bad time to be filing for damages. 

2. Airbnb will try to micromanage, it's in the water they drink and its their base culture. 

3. They are presently under seige from Covid-19, they were never too smooth anyway before it.

4. Whatever you do, do your best to not allow any situation to arise to have to get them involved with your life.

5. The present times calls for pragmatic, not theoretical thought. 

[P34]

Have a read of this.

https://www.theguardian.com/technology/2020/aug/20/airbnb-to-ban-house-parties-and-limit-guest-numbe...

[Fred13]

I have by coincidence, as well as many others covering similar events. @P34 Let me ask you two questions.

1- What would you have done differently in retrospect to have prevented them (not one, not twice, but three times) if there wasn't a Host Guarantee? Meaning, if the guest came to you via VRBO, or another booking agency that doesn't have such a program what would you have done as to the damages you incurred?

2- IF Airbnb did not have the Host Guarantee program would you be listing with them?

[Rachael171]

@P34 I agree with @Christine615 ... Airbnb support has reached an ALL TIME low. Good luck getting any response. In the U.S. if you phone customer support, you'll get a message that says they're only handling issues with reservations happening within 72 hours.

Then you'll get redirected to email their customer support, which will in turn NOT respond to you! I've had a damage claim case in their queue for a month now.

If you have insurance, you may want to pursue that route. Airbnb is not going to help you.

We need to get on social media and contact media outlets to expose this. Airbnb seems to be falling apart right now. Seriously. 

[Catherine285]

yes!  let people trash your home and don't care.  3nd group (maybe same partiers) set for this Friday and found his criminal profile just now.  Of course he said trip was for older family to isolate during covid.  

We as homeowners have to vet cause airbnb takes no responsibility and will not respond to damage reports. btw... tried to start this conversation on community to be rejected twice.

[Catherine285]

YES EXPOSE THEM AND PROTECT YOUR HOME YOURSELF

[Liv]

@P34 

Hi there, I'm really sorry to hear about this.

I have inquired about your case internally and an agent should follow up with you shortly.

I hope this helps and that everything is resolved soon.

Thanks,

Liv

[Kristyn21]

Has anyone had a successful resolution when Airbnb was involved?

[Kristyn21]

A guest had a party and destroyed my property broke every rule. Evidence was given to Airbnb but it is taking them forever to resolve. If airbnb does nothing what other steps can be taken?