Payment can’t be processed because your account is under review

[Trace745]

This is so incredibly frustrating and has happened to me multiple times. The app won’t let me book an experience because my account is “under review”. This usually happens after I cancel or book an experience. What blows me away is how quickly it happens. Like I cancel one experience, boom my account is under review until I reach out to support. When I do, they’re slow and unresponsive. Really puts a damper on my trials. What about the software flags my account so quickly and restrains me from booking experiences?

Switching payment and logging out does not work. 

[Emilie]

Hi @Trace745, 

I'm sorry to hear you weren't able to book an experience! Have you contacted the Support team this time, and if so what have they told you?

I look forward to knowing how you're getting on 🙂

Thanks, 

Emilie

[Trace745]

@Emilie  I did and it got resolved but this post was to air my grievances. Accounts should not be getting flagged and restricted so easily. This issue has been going on for years because the same thing happened to me a lot in Fall 2023. Somebody needs to tell the product team its so awful.