Payment not received

Payment not received

So I'm new to air BNB. I first want to say that customer service sucks big time. Now can someone please explain to my why I haven't been paid out. It first started as a glitch, then turned from a glitch to ohh there was an adjustment. Then turned for adjustment to oh I need to give to the engineers to see. Can someone please help me with getting paid out? I haven't been paid and it's been well over 20+ days. I'm tired of talking to customer service non helping selfs. All they want to do is close the case with no resolution. I don't see how that's customer service. 

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