Payment

[Noeleen13]

Hi, I was trying to make a payment using my sisters debit card, with her permission. However having gone going through all the steps and past the point where she had to authorize her bank to make the payment. A message came up to say the card was not recognised. Can anyone tell me if this message was from her bank or the AirB&B website? 

[Joelle43]

Hello @Noeleen13 

It might be that the credit card you are using is not accepted by Airbnb? What type of credit card are you using?

Sorry but it's hard to tell where the message was coming from that you received.  Is there any chance that the expiry date is nearly at it's end with less than one month to go for after the end of the trip for example?

[Elisa]

Hi @Noeleen13 😊, 

Thank you for asking this question here!

Did you see our host’s comment? How are things going now?
Feel free to let us know, this will help us support you better.

Warm regards 🌻

[Noeleen13 · Accepted solution]

Hi Elisa, I got sorted in the end thanks. I don't know what the issue was but thankfully I was able to make the payment today. Thanks again.

Regards

Noeleen