Please help me out if anyone knows how to solve this situation.
The guests had flooded my house and they had checked out. But they left a huge mess to me. My entire ceiling on the ground level is having water stains, cracks, and peeled painting. The walls were so wet in multiple locations. The carpet was very wet as well. There were at least 5 gallons of water sitting in the first level - living room floor when I got there.
I don't know how and what they did, they flooded my entire house from the upstair bathroom, but the plumber didn't find any broken or leaking pipes in the house when they did the inspection.
I filed a claim through Airbnb Resolution Center on last Thursday, but I haven't heard anything back from them for a week. I don't know if I should trust about the Airbnb Host Guarantee program that much, because there was a claim I filed, the Support Ambassador told me I was eligible to get reimbursement. Then the claim was showing as "Reviewing in Airbnb" for a long time, I followed up many times during that time period, til they finally replied back to me by saying "it lasted too long, so it is not eligible. "
I do believe Airbnb is trying to delay my claim as long as they can, so once it exceeds certain time period, I will no longer able to file a law suit against them. Have any of you had similar experience? What should I do now? Should I file a police report and hire an attorney to back up myself, since the Airbnb doesn't reliable at all?
This is very stressful to me for not receiving any feedbacks from Airbnb, because the cost to repair these damage is very expensive. I have the water damage control company is working in my house now for mold control and dry-out service. And then, the ceiling needs to be repair. The estimate cost is more than $6000. The house is fairly new, it is only 6 years old. It will decrease its value because of this flood.
I have became Super Host for 3 years. I am going to quit once this claim has get resolved, either through Airbnb or through the court, but I am not going to let Airbnb step away from this just by delaying my claim .
This is a warning for other hosts too. Just want to let other hosts know this is how Airbnb handles this type of situation in case your guests flooded your house or burned your house. Airbnb doesn't do a thing for you. And even you have homeowner insurance, the insurance won't cover the cost for you, because it doesn't relate to any plumbing failures, the flood was completely caused by man-made.