Poor service

[Steve4395]

What a joke the complaint system is, we rented a property and on first arrival it was clear the property should not have been listed, at the time of rental they where rebuilding the garage so building materials all over the drive and rear garden,with asbestos every where, and the old garage on the drive, entered the property and had no hot water, tried to use the oven that night and this did not work, no key for the back door, garden had not been maintained, not enough furniture to sit all the guest (10 of us ), listed another 20 issues to Air b AND b, only offered us a minimum refund which comes of the night rate so airband b still get there full amount, after complaint they still have the property listed after send over 20 photos of damage and the fact it was a building g site and we could not use the garden with young children. Shocking from then