Potential guest without a name

[Steve4490]

Hello,

My name is Sandra.  My husband, Steve and I are new to Airbnb community.  We are really excited about this journey!!  We are located in Jackson, TN.  We had a few guest and so far so good.  We recently received a 28 stay request; however, there wasn't a name attached to the request , there was only a symbol and with the wording "translation on".  Has anyone ever received this type of request.

[Alicia753 · Accepted solution]

Hi Sandra,

Receiving a long-term booking request like that can feel a bit unusual, especially when details are missing or presented differently. Often, Airbnb conceals certain guest information until after the booking is confirmed, especially if the guest has strict privacy settings. The "translation on" tag suggests they’re using a non-English version of the app, which sometimes alters how names and other information appear.

A friendly message introducing yourself and asking about their plans could be helpful. It's a nice way to confirm details and gauge the guest’s intentions. For added peace of mind, you could also look at their profile for any reviews or check if they have ID verification completed, which is especially reassuring for longer stays.

Longer requests like this can be a great opportunity, so it’s understandable you’d want everything to be clear from the start. 

I hope this helps.

All the best,

Upfish Management

[Rebecca]

Hello Sandra and @Steve4490, 

Welcome to the community! It's great to have you here with us, and to hear that it's all going well so far for you. 😊

@Alicia753 @Helen3 and @Anwar42 have suggested some next steps for this request, based on their experience. It would be great to know what you decide to do, and how it all unfolds - keep us updated if you can, please!

[Helen3]

Are 28 day stays normal requests for your property. I would suggest asking them whatever vetting questions you normally ask when considering longer stays to see if they are likely to be a good fit for your listing you can also ask them to update their profile with their name . @Steve4490 

[Anwar42]

@Steve4590

You can ask some questions before you accept the request.....if you don't satisfy the answers declines only...I am doing this