Potential guests with no reviews or profile

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Sarah883
Level 5
Cardiff, United Kingdom

Potential guests with no reviews or profile

Hi there,

I have recently had three potentail bookings, all from people with no profile information and no reviews.

I'm wondering what other hosts do in this situation?

Thanks!

Sara

1 Best Answer
Gwen386
Level 10
Lusby, MD

I agree with  @Debra300 .    Communication between a guest with no reviews  and hosts is extremely important! As someone else noted, a guest has to start somewhere. To date, I have been lucky, even with LTRs with 0 or 1 review. But i had several conversations via Airbnb messaging to get a feel for them and to ask their reason for visiting the area, confirming that the space can only accommodate 2 ppl max, and asking them to read my house rules and agree in writing to following them. 

Also James, don’t forget, even a person with good reviews can turn out to be a very disappointing guest. 

But the most important thing is to always, always follow your gut instinct. 

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87 Replies 87
Lorina14
Level 10
Bellevue, WA

I had a few newbies and we do have to start somewhere. So long you have good communication with them and they understand your house rules or special circumstances, it should be fine. Think of it as your opportunity to win raving fans for your listing and a great airbnb experience for them! I allow instant book and have no issue (we are on the premises as our listing is an ADU on the side of our house). It may be different for a whole house listing or if you are off premises or out of state.

 

I’ve not had a bad experience probably because we communicate well with our guests.  


Some people however do not read the check in instructions and end up going the wrong way. I gently ask them if they read the check in instructions as it was carefully explained with pictures and captions how to park, walk to your suite, enter the suite, etc. We had people wander up our back stairs, go out the backyard to the gate behind, and enter the wrong gate as they didn’t read. It’s always good to check in with them or set automated messages because of this potential issue.

Bagus13
Level 2
Ubud, Indonesia

my suggestion is we as host have to in touch with them closely, such as welcoming them nicely, and make conversation with them during their stay. When everything goes smoothly, i think they can help to give reviews, and as a host don’t be hesitate to ask help. 

Accepted a booking with a guest with 11 trips and no reviews and.... a truly nightmare!  After being asked to mention their expected arrival hour, no answer came for her after more than a month, then at the check-in day send a message by 16:00, telling she was arriving around midnight, when the check-in hour is set between 16:00 and 21:00. (I've made hundred's of check-ins after those hours, even by 4 am, but always after talking and managing things before with the guest).

This particular guest, after my message by 16:00, telling her that it would be difficult to do the check-in after 21:00, ignored my message and by midnight send a message wanting to come in, imposing her own rules and making me wonder  what would come next!

So..., trips without reviews mean problems. Every host have pleasure to write a review, when things go well and almost everything hosts know that, so Airbnb should share this concept in it's policies. No reviews, no instant bookings, no stress! Hosts have souls 🙂

Deny their reservation, no reviews is a red flag. You don't need a reason but I would just say, "we don't accept reservations for guests with no reviews"

 

What if they just signed up....like me? Pretty unfair.

Aiden51
Level 1
Adelaide, Australia

I’m currently in the same boat. I contacted Airbnb support and they were super helpful. They suggested to book through an ‘instant book’ place and even sent me some options in the area I was having trouble finding a place in. 

Debra300
Level 10
Gros Islet, Saint Lucia

@Wilbur5,

 

We accept newbies.  They need to start somewhere, but the vetting process is pretty thorough, because we want to make sure that they understand what they are renting, the cancellation policy, and setting their expectations for both guest and host conduct.  

Gwen386
Level 10
Lusby, MD

I agree with  @Debra300 .    Communication between a guest with no reviews  and hosts is extremely important! As someone else noted, a guest has to start somewhere. To date, I have been lucky, even with LTRs with 0 or 1 review. But i had several conversations via Airbnb messaging to get a feel for them and to ask their reason for visiting the area, confirming that the space can only accommodate 2 ppl max, and asking them to read my house rules and agree in writing to following them. 

Also James, don’t forget, even a person with good reviews can turn out to be a very disappointing guest. 

But the most important thing is to always, always follow your gut instinct. 

Stephen1004
Level 6
Los Angeles, CA

Thank you!

Mike-And-Jane0
Level 10
England, United Kingdom

@Wilbur5 I totally agree with you. We have never seen any difference in guest quality between those with no reviews and those with many. After all every guest (and host) on Airbnb had zero reviews at some point.

 

Gian-Marco9
Level 1
London, United Kingdom

I have the same, how did you handle it? I’m truly worried. Some had a profile since 2016 with no trips 

Stephen1004
Level 6
Los Angeles, CA

You have to be ready to decline the reservation.  Like Sara says,,,

I agree with  @Debra300 .    Communication between a guest with no reviews  and hosts is extremely important! As someone else noted, a guest has to start somewhere. To date, I have been lucky, even with LTRs with 0 or 1 review. But i had several conversations via Airbnb messaging to get a feel for them and to ask their reason for visiting the area, confirming that the space can only accommodate 2 ppl max, and asking them to read my house rules and agree in writing to following them. 

Also James, don’t forget, even a person with good reviews can turn out to be a very disappointing guest. 

But the most important thing is to always, always follow your gut instinct. 

Michelle92
Level 3
Hollywood, FL

I  am no longer using the Airbnb platform for my rentals.

 

They do not protect the property owner if a  dispute arises. The insurance only pays out as secondary insurance after your homeowner's policy claim has been filed.

 

They have gutted my local neighborhood because of state lobbying. As a result, we cannot regulate locally, and now have over 2000 Airbnbs operating in a  small coastal suburban area.

 

Imagine fireworks each night, garbage bins overflowing,  cars doing donuts late at night, and gunshots when the parties get crazy. This is South Florida and police are overwhelmed.

Nicole3011
Level 2
Spring, TX

Which platform are you using?

Selma30
Level 2
London, United Kingdom

It has beennhappening a lot recently. I declined at least 2 nonprofile or reviews. Is this the standard now? Why airbnb allow it? I thought they filter people.who join. Someone can be 0 review but no profile is unacceptable. Then they request a room by just sending a message I will be arriving on xx at xx time. They do not imtroduce themselves or say the purpose of visit...who they are or what they do...even out od courtesy. For several reasons i dont feel.comfortable and cannot accept them

 

Hi, 

 

I was wondering the same thing too! I had an instant book last night but they had no reviews but it shows they've had 4 trips... so not sure why he was able to do an instant booking without me accepting or declining the request and now I'm afraid to tell him no or could make my rating go down. Does anyone know why this happened? is it because he had 4 trips (even though there was no reviews but it had no negative reviews is that why he was allowed to instantly book? I called customer service and I could hardly understand what they were saying and they said they were not sure and they have to further investigate but they have not called me back with explanation. 

 

Any help would be greatly appreciated.

Rachel238
Level 2
New York, NY

you've resolved the issues by now, since I see you posted two months ago.

 

That said, I got two, similar instant-bookings (1 trip, 0 reviews) and I have my Instant-booking settings at must have * identity verified and *good track record.   Apparently "good track record" now means no negative reviews  (and no track record, in the normal sense of the word, ie repeat history, is necessary) 😕 .   I also remember the one awful guest I had several years ago, airbnb suggested neither of us review the other... so when I see zero reviews, I think "not good."

 

Now that the definition of "good track record" (odd as it is) is clarified, and I'm clear that my settings were wrong, I'm frustrated, and have simply turned off Instant-book for everyone.  I suggested that airbnb fine-tune the "good track record" definition, or offer a couple levels we can opt in/out of, rather than having to turn off Instant-book.

 

 

re: your ratings, call customer service, ask about the odd instant-book that you didn't expect.  Say something like, "since the person has no track record, has no reviews nor profile info, I feel unsafe having them come to my place." (safety is a powerful word) and " how do I cancel the booking without it affecting my ratings, since this person instant booked and doesn't seem to follow the guidelines?

 

That said, sometimes I've had new-to-the-platform bookings, we exchanged a few messages, and the visit turned out great.  But them providing some info and sense of their character is key.

 

good luck next time.

Eugénie1
Level 10
Prahran, Australia

Turn off instant book in your settings

Stephen1004
Level 6
Los Angeles, CA

The policy is to remove the booking if you are 'uncomfortable' with an instant book.

Selma30
Level 2
London, United Kingdom

I refuse the instant booking. Not safe, you better chose who stays.

I am thinking to call airbnb admin and report this kind of requests and people  zero review can be for someone who just join but not for a person who had few trips and been regisyered for 4 or 5 years. And no.profile to speak a bit aboit themselves and introduce themselves is not right too. I only accept people with reviews, profile, ID verified,.phome number and email...and photo