Proactive on a review, or let it slide?

Proactive on a review, or let it slide?

Multiple request on initial reservation. Bring boat and trailer, etc. . Which I went out of my way and appeased. Agreed to alter initial reservation. Upon greeting guest, rude and condescending. I explained that this was a shared space and maybe there was a mistake. He said he realize that, I instantly offered to reverse the reservation. Decided to stay anyway. Next day, wants to alter reservation, again. I offered to reverse the whole reservation and help them pack up everything they brought in but he did not want to do that. Wanted reservation cut from two weeks down to five more nights. Which again I appeased. Situation getting worse, snide comments and rude behavior. Came home, found that they were checking out early after staying three days, opened  new refrigerator and a complete shelf came flying out. They had frozen some type of cherry or strawberry drinks that exploded all over the freezer and refrigerator, looks like they may have attempted to clean, but instead just lay the shelf back in there not attached correctly. Spent an hour cleaning  both sides and removing most of the contents. Then found shelf broken. Also noticed many other things I had boughten recently were no longer in my refrigerator. Meats, cheeses, eggs, and other miscellaneous things to include condiments. I mention the missing items to these people. Response was, I thought those were our items. Brought back a few items, but not the expensive stuff. Besides leaving other messes around this house, a few other items were taken, besides groceries. 
Would you be proactive and write a bad review or let it slide and lose your super host status?

5 Replies 5
Fred13
Level 10
Placencia, Belize

In essence you pandered to very abusive inconsiderate fruitcakes and I am sure you will never fall for such a hustle again. If you get into a combat situation with them even with them committing a string of stupid moves, it may not be enough to get their potential bad review removed, so best call it a draw and do not write a review and and they probably wouldn't. Unless they do, then do so to give yourself also the opportunity to respond to theirs publicly.

 

These people didn't fit from the very beginning. I just wrote about this in another thread, in a nutshell: If you feel they do not fit, they shouldn't be staying. It never gets better with these types of guests. Btw, nice place and understandably good guests and reviews.

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Lee4720 Your last line suggests you don't fully understand the review process.

Both reviews are blind until either 14 days passes so the other person can't leave a review or until both reviews are written. As a realist a bad review will not cause you to get a bad review yourself.

 

Let's look at scenarios.

Scenario A: You leave a good review or no review at all. The guest leaves you a bad review which you  respond to to save future bookings. When a guest looks into your review and sees that you left them a good review then your response is devalued.

Scenario B. You leave a bad review they leave a good review - Well at least future hosts have been warned about their likely behaviour.

Scenario C You both leave bad reviews. If a future guest looks into the reviews then you just need them to believe yours over the guests,

 

Silly put - Always leave an honest review - Good or bad and you will be better off.

Jenny
Community Manager
Community Manager
Galashiels, United Kingdom

Hi @Lee4720 

 

I'm so sorry to hear that you had such a disappointing experience with your guests.


Did you make a decision yet on how to handle the review?

 

I hope your next guests are smooth sailing.

 

Jenny

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Please follow the Community Guidelines

Going to leave an accurate and honest review. It is what it is. Thank you.

Ana2038
Level 10
Santa Ana, CA

@Lee4720 , please, by all means, leave an honest review so that other hosts are aware and do not encounter similar behavior with your past guest.