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Problem collecting payment for reservation

‎20-10-2023 07:36 AM
Trey79
Level 2
Albuquerque, NM
‎20-10-2023 07:36 AM

Problem collecting payment for reservation

I’ve seen several threads about this but no real strategies for what to do when receiving this email. I too had this happen after the guest extended the stay. They’ve since rescinded that request, but I don’t know if the original or follow-up payment was declined. 

What an absurd policy - Airbnb is obviously the payment processor here. How on earth would I be able to work directly with the guest to be sure they pay Airbnb? One of their few jobs is to manage the transaction, including the financial element. I now have to assume Airbnb’s collection duties?

‎20-10-2023 07:36 AM
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‎25-10-2023 02:03 PM
Sophia
Former Community Manager
Former Community Manager
London, United Kingdom
‎25-10-2023 02:03 PM

Hey @Trey79, I hope you're well 😊. I just wanted to check if you managed to follow this up with Airbnb Support and get it resolved? 

Best wishes,
Sophia 

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‎25-10-2023 02:03 PM
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