Problems with payments to hosts in Ukraine

[Yulia130]

Hi, I am writing on behalf of many hoteliers and hosts from Ukraine.

Since the beginning of the war, we (hosts in Ukraine) have received great support from the inhabitants. People booked us to help financially. We were very grateful.

But since the beginning of the war, payments stopped coming to the card account of hosts from Ukraine from AirBnb. Before the start of the war, there were no problems with payments, we did not change any account settings.

Numerous calls to the support service (by phone, via chat) do not give any results. In the support service We are told "we will transfer it to the support service and contact you." And this has been the case for more than 2 weeks.

Please provide guidance and advice. Thanks 

[Maksym19]

Thank you! But so far I have no new information, unfortunately no one has contacted me, and my support requests have been closed.

[Emilie]

@Maksym19 I'll send you a Message here on the Community Center shortly to follow-up on this case. 🙂

[Maksym19]

Good afternoon @Emilie  and community!

Finally, I got a solution to my problem and I received a payment.

I am grateful to the administration AirBnb for solving my problem and for supporting Ukraine at this difficult time for us!

We will continue to receive guests, help with housing and are waiting for you all to visit us.

To our beautiful Ukraine!

Glory to Ukraine!

[Emilie]

That's great to hear @Maksym19, thanks for coming back and letting us know it's all sorted now!