Professional photography gone wrong

[Marieanne1]

Ive had a professional photographer come and take photos of my cottage but the photographs look awful and do nothing for my product. Quite frankly I want them taken off. So bad I feel I shouldn’t pay for them. I have spoken to customer services and they tell me I can’t remove them and have to pay because the photographs meet Airbnb’s standards. As airbnb haven’t seen my cottage first hand how can they know they are a true representation of the colour scheme. Has anyone else been disappointed with their photographs and have you any advice on how to get the photos removed 

[Anonymous]

You can always remove or re-order photos in the Photo Manager under "Edit Listing." Just select the image(s) you want to delete, click the pencil button in the upper-left corner, and select "Delete this photo." Of course, you'll still need to have other photos in their place for your listing to be viable. 

You won't get a refund for doing this, though. Airbnb's photography service was an appealing option back when they offered it for free, but now that they charge for it I don't recommend it. Better if you can hire a freelance photographer whose work you can see before booking them.

[Handre12]

I want to echo the frustrations about the Airbnb Photography Service. My experience has been incredibly disappointing and frustrating.

Initially, the photos I received were of poor quality, did not reflect our space at all and I had to request edits. After that, half of my photos suddenly disappeared from my listing, leaving me with 50% missing images. When I reached out, the team initially responded and assured me that I shouldn’t worry—they promised the photos would be reuploaded soon.

However, it has now been three weeks, and I no longer believe them. Their communication has completely stopped, and I suspect they have lost my photos. Despite this, I’m still being billed for a service that has provided me with nothing but frustration.

As a host who has been loyal to Airbnb for years, I feel incredibly let down. The lack of accountability and support is unacceptable, and I would never recommend this service to anyone.