So, I just got the magic little message... Superhost status achieved this quarter. Yay!
BUT, what are the benefits really? Here are some of the ones displayed if you click on the link to 'Superhost rewards':
I would like to get some other hosts' opinions on this.
1. Promoted to guests. You'll be featured to guests in promotional emails. Mmm, okay. Is this new? Maybe I have opted out of this in my settings, but I don't remember ever receiving any such emails as a guest. Has anyone else?
2. Easy to find in search. For some reason, a lot of hosts think that being a Superhost pushes them up the search results, but does it? Pay attention to the wording here. It says that guests can filter their results for Superhosts. That is true, but how many guests actually do this? The filter is fairly hidden. Someone would really have to be looking for it. It does NOT say that Superhosts get any kind of priority in search results.
3. Priority Support. Note that the wording is vague here too. What does this mean? I've read so may posts recently from new/newish hosts who think they get through to some kind of dedicated, super-duper specialist CS team because they are a Superhost, but where does it say that? From what I understand (and from my experience over several years), all this means is that you get put through to 'the first available operator', so maybe your hold time is less, plus there's a little recorded message at the beginning saying something like "welcome Superhost!" to reassure you that you are getting special treatment.
However, I've seen no evidence whatsoever that Superhosts get any kind of dedicated CS team or support. We speak to the same reps as everyone else. I lost my Superhost status for a quarter and, believe me, the assistance I got was no better or worse, I simply didn't get all the platitudes of "Thank you for being such an amazing Superhost. We really appreciate what you do for your guests... but we still aren't going to answer your question or actually try to help you."
I don't mean to be a party pooper, and I am happy to have my Superhost status back (for now at least) but, having lost it for a quarter, I honestly cannot see what benefits I was getting from it other than a $100 Airbnb voucher once a year. I mean it's nice to have a discounted trip, but $100 a year in Airbnb credit is not that much of an incentive.