Recent AirBnB Emergency Support Phone Conversation Recording

[Jordan20]

I am a Superhost with 800+ AirBnB Reviews. I joined AirBnB in 2014, as I was doing vacation rentals prior to AirBnB. I do approximately 300 reservations per year across 4 listings.

Here is the recording of my phone conversation with AirBnB Emergency Support.  It's 35 minutes long with lots of hold time and dead air.  At the end, I was told they can't help me.

 **[Private conversation removed in line with the Community Center Guidelines]

Curious what your impressions are?

[Jordan20]

This phone recording with SuperHost Support confirmed:

1) No information will be provided to me.

2) I have to indefinitely wait for a response from AirBnB with no timelines

3) I have to honor existing guests but can't take new bookings.

4) I should not un synch my calendar on other platforms.

5) They are the best apologists I have ever seen!

 **[Private conversation removed in line with the Community Center Guidelines]

[Lisa8308]

Lol same but from a guest end. Airbnb told me to LEAVE a property and that I would be refunded. 20 support specialists later all saying they are looking into it. I have them saying in writing it will be refunded and the recorded calls. What is wrong with Airbnb and why are they still operating?

[Jordan20]

Here is my phone recording for October 11th.  The Airbnb Customer Service told me (again) that I have to wait for someone to call me back.  I am on Day 3 of waiting for a call back, so I call AirBnB a few times per day trying to get my issue resolved.

 **[Private conversation removed in line with the Community Center Guidelines]