Refund after the fact

[Theresa836]

Need to refund a guest who cancelled and was given a 50% refund. 30 days has passed and can’t see a way to refund the balance. 

[Helen3]

Why do you need to refund them if they were already given a refund @Theresa836 

[Theresa836]

They were refunded per our strict policy. Then we found out there home has damaged in a tornado. Unfortunately life got in the way and we forgot about it. 

[Joan2709 · Accepted solution]

@Theresa836 

I believe you would have to use the resolution center to send them money:

Login to your account

Type airbnb.com/resolutions in the browser

You'll need their reservation number and then you can send money to them.