My airbnb that I had reserved in Brisbane for the 10th August 2024 had a double booking. A manager answered the intercom and helped me to go to a spare room at the hostess's apartment. However there was no lock on the door and no towel on the bed. My hostess apologised about the double booking and then she disappeared. I was not able to ask her for a towel. I had no view of the river or of the lovely church as in my original booking. The double booking wasted about 45 minutes of my time and caused me much stress.
I would like a full refund.
Kind regards,
Jocelyn Goodwin.