Refund scam on Airbnb

[Afriyie1]

I recently booked a listing on Airbnb app and the host didn’t respond so I get an email that I will get a refund in 3 days I wait for 5 days no refund in my account. I report the issue to the Airbnb support chat then receive a call from 

** I complain about my issue 

they tell me that they have escalated the issue to their technical team. They get back to me with payment reference numbers saying it’s been pocessed I call my bank with all the necessary proof. My bank does an investigation and tell me there hasn’t been any refund in my account. I call back to complain again I see on my Airbnb app that case has been closed

can anyone please help?

**[Phone number hidden due to safety reasons - Community Center Guidelines]

[Mike-And-Jane0]

@Afriyie1 when this happened to me it was my bank that was at fait. due to currency conversions the refund didn't exactly match the payment so it went into an abyss. I would call your bank again if I were you.

[Afriyie1 · Accepted solution]

I received my refund 

thank you soo much 

[Afriyie1]

Received My Refund, Thak you For the support 

[Emilie]

Hi @Afriyie1, 

Thank you for keeping us updated, I'm glad everything is resolved!

Was the issue due to currency conversion, as it had been for Mike?

Have a lovely day 🙂

Emilie 

[Afriyie1]

Hi Emilie, I wasn’t given any feedback on what exactly caused the delay, But Thanks to Airbnb the matter was resolved and I received my refund 

[Emilie]

@Afriyie1 Thank you for coming back to us -I'm glad it's all resolved 🙂