Refunding our guest for booking HMY9QBHE9P

[Sunwise0]

Hello,

Yesterday and today I tried to refund our guest for the booking above, but I keep getting a server error.
Can you please check?

We want to refund this guest completely because of an error in the rates (KIGO to AirBnB).

Ron

[Roberta2 · Accepted solution]

Hi @Sunwise0 

You will need to call airbnb - they will not action cancellations on this forum

Numbers below

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

[Sunwise0]

Ok, thanks for your help, @Roberta2!
Will do that.

Ron