Regarding a false advertising ad

[Stephanie3297]

the villa that i stayed at this past week was a family birthday party to which members traveled about 7 hrs for this, to be a total disappointment due to the host of the property. lady was mad that we complained that the air conditioning didn’t work, her house is not up to code with outlets exposed in the bathroom to were a toilet Boudet had no proper cover. not only that , all the last minuet rules that she surprised us the day of check in, there was a 2 hr limit in the pool, this lady is horrible to rent. paying what my sis paid, we shouldn’t have had any issues . if you are planning any kind of retreat DONT rent from this Host.

[Elisa]

Hi @Stephanie3297 😊

I am sorry about that! 

As you posted a few days ago, I wanted to check if there are any new updates to your situation. Have you reached out to the Customer Support Team?

Warm regards🌻,