Hi Team,
My name is Sunny Isiche, and I am a Superhost on Airbnb with a strong track record of hosting over 170 guests. I have always taken great pride in offering a welcoming, respectful, and supportive environment to all my guests, going above and beyond to make their stays as comfortable and pleasant as possible.
I am reaching out to you regarding a recent guest named Smita, who checked into my apartment on Sunday with her friend. She had informed me in advance that they would be arriving late, which I fully accommodated. Upon arrival, Smita mentioned they were very hungry, and I informed her that most supermarkets nearby were closed except for one—Tesco—which was due to close in 15 minutes.
In the spirit of hospitality, I offered them a complimentary lift to Tesco so they could pick up some groceries. I have always extended similar courtesies to guests, including complimentary rides from the airport to the apartment and back, as part of the warm experience I aim to provide.
During the brief drive, we engaged in casual conversation. Smita asked me where I was from, and I shared that I was originally from Nigeria but have been living in Dublin for the past 25 years with my family. She also inquired about my educational background, to which I responded that I studied data science. When she asked if I had hosted Indian guests before, I answered honestly—yes, I have hosted many Indian guests and have always had positive experiences. I also mentioned that she is beautiful, intending it as a friendly compliment with no inappropriate intent whatsoever.
The following day, Smita called to express that she felt uncomfortable. She also asked whether the house was secure, and I assured her that it is a newly built property (2023) with a secure door and key system.
Unfortunately, Smita reported to Airbnb that she was uncomfortable with my compliment. I was shocked to learn that this has led to a restriction on my listing and the suspension of my Airbnb account. I have been calling the Airbnb super host support line and no one has been able to help. I have explained everything to them that I only gave a complementary greetings.
I would never want any guest to feel uncomfortable, and I sincerely regret that my words may have been misinterpreted. I respectfully request your help in reviewing this case and in contacting the Safety Ambassador team to facilitate a fair and prompt resolution. Hosting is not only my passion but also my livelihood, and I am deeply committed to upholding Airbnb’s values and standards.
Thank you for taking the time to read this and for any support you can provide.
Warm regards,
Sunny Isiche
Superhost, Airbnb
