Request for refunds after booking

Answered!

Request for refunds after booking

How do other hosts reply to a guest asking for a discount after they book? For instance, they are past the date if canceling for a refund, but shortening their stay.  I want to be polite, but stick to my cancelation policy.

1 Best Answer
Mike-And-Jane0
Level 10
England, United Kingdom

@Susan5003 How about a compromise. Tell the guest that they can modify the stay for zero refund but that if you then manage to re-book the released dates you will compensate the guest for said dates.

View Best Answer in original post

2 Replies 2
Mike-And-Jane0
Level 10
England, United Kingdom

@Susan5003 How about a compromise. Tell the guest that they can modify the stay for zero refund but that if you then manage to re-book the released dates you will compensate the guest for said dates.

That's a great idea- thank you !