Hi everyone,
I’m hoping a Community Manager can help escalate this for review by the Policy Integrity / Trust & Safety team.
I recently had a guest leave a negative review, and during our communication the guest wrote “some type of refund would work” in reference to changing their review. I understand this falls under Airbnb’s Extortion or Incentivization policy.
I submitted evidence twice through normal support, and two Support Ambassadors agreed it appeared to violate policy, but they couldn’t reopen the case because the system limits disputes to two attempts. I also contacted @AirbnbHelp, but the thread has gone inactive.
I’m a long-time host with excellent ratings, and this situation is unfair because it directly affects my business reputation. I’m not looking to argue with support — I simply need a manual review by the Policy Integrity or Executive Escalations team so that the written evidence can be evaluated properly.
I can provide the screenshot privately if needed.
Thank you so much for any help or for flagging this to the appropriate team.
— Peter
