Requesting Review Removal – False Statement in Guest Review

[Jose9833]

 

Hello hosts and Airbnb team,

I recently received a review from guest Melody (stay Sept 14 – Oct 19, 2024) on my listing “Views, 1 block from beach + parking! MoNTHLY”.

The review stated:

“The A/C was different from the description (the original post).”

This statement is factually false — my listing description accurately described the A/C provided. This misleads future guests and violates Airbnb’s Review Policy on inaccurate or misleading content.

I escalated this through support, but was told the review will remain. This outcome feels unfair and damaging to my listing.

Has anyone had success pushing a similar case further, and Airbnb team — can you please re-review this?

Thank you,

Jose