Reservation being canceled with no reason

Reservation being canceled with no reason

I am 800 miles away from home to attend a funeral , my reservation was canceled at 11:43 pm with only saying i violated air bnb terms and conditions which i am confused about. The host is also confused because she did not report anything to air bnb and now they are telling me i will need to checkout immediately with no refund or no where to go for the remaining of my trip. Air bnb needs to fix their specialized team and they need to have a number we can contact 

4 Replies 4
Timi-and-Istvan0
Level 3
Budapest, Hungary

Dear Tara,

I'm very sorry about the situation.

Try to book another accommodation while you doing that try writing to Airbnb via X(Twitter) or call it.

@Nephtalie-Tara0 

So sorry this happened...

 

What terms and conditions did Airbnb say you violated?

They do not want to tell me. They keep saying for the privacy of air bnb they could not tell me which is strange because i haven’t used air bnb since October 2020. This was my first book since than. They wanted to leave the reservation i had at around 11pm almost 12 am. I am literally still lost on what terms i violated 

Christine4676
Level 1
Virginia Beach, VA

SAME thing just happened to me for my reservation. Booked 6 weeks in advance. Prepaid the whole stay. Messaging with host was fine. 
arrived at Airbnb home afternoon 5/28/25 and checked in fine. 
At 8:45PM (!!!!) I get an email and Airbnb message from “Ben” at Airbnb telling me I had violated their terms and I had to vacate immediately. They also messaged my host the same thing. 
I replied and asked Ben what the violation was… he just resent original email and did not tell me why Airbnb chose to cancel my reservation AFTER I had settled in for the night. 

something VERY WRONG is going on with Airbnb and they are inconveniencing a lot of people. Even my host was upset. 

this needs to be resolved or I will think twice about ever using the Airbnb platform again!!

😡😡😡

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